Which is right for you?
Find out which of our service packages fits your needs, or contact us if you have unique requirements.
Soho MSP:
You're a small operation, with basic needs. You don't have fancy network hardware, video surveillance systems, or servers. You've got an internet connection, a few workstations, and a business phone. You might have a fleet of service trucks, with iPads in the field so you can manage all the work. You want your software to stay updated and secure. You want your data backed up in case your computer crashes, and somebody to help when you need it - or maybe you just need a question answered. Soho MSP is for you!
FlexSite MSP:
You're a little larger, and need some extras. Retail and restaurants often land here. You have things like camera systems, guest Wi-Fi, a couple of computers for managers, and probably some POS terminals shared between your employees. They don't need email or productivity suites, and your managers handle their access to the terminals. You need a higher tier of security, and the ability to get into your system from anywhere. FlexSite MSP is a solid choice.
White Glove MSP:
Agencies, law firms, larger medical practices, and operations centers usually land here. Most of your employees are on email, in zoom meetings, using CRM, accounting, or project management software daily. They're traditional office workers (or maybe they're remote!) but they need direct access to the help desk if they get locked out of an account. They need help now when that file is accidentally deleted. You need processes in place to onboard / offboard them. You've got servers to manage, network printers, and it must work flawlessly. White Glove MSP has it all.
| Features | White Glove MSP | FlexSite MSP | SOHO MSP |
|---|---|---|---|
| Pricing Model | Per User | Per Workstation | Per Workstation |
| Remote Monitoring & Management | |||
| Unlimited Remote Support | |||
| Included On-Site Support | |||
| Rate Discounts | |||
| Quarterly Review (vCTO) | |||
| Available Backup & Recovery | |||
| Available 24/7 Managed Security | |||
| Technical Documentation | |||
| Advanced Networking | |||
| Wifi Captive Portal | |||
| VPN Remote Access | |||
| Direct Employee Support | |||
| Business Voice (UCaaS) Support | |||
| SaaS Management with Single Sign On | |||
| Employee Direct Service |
Per-User Pricing
Per-user pricing includes direct support for employees, each of whom receives support for email, a productivity suite (Microsoft 365 or Google Workspace), and a business phone line. This also covers all onboarding and offboarding tasks, including access to line-of-business software, software installation, network printer configuration, network storage access, and email delegation during extended leave.
Per-Workstation Pricing
This model includes manager-level support. Employee access is handled by your designated managers, while we manage the machines. This is ideal for environments such as retail or restaurants, where multiple employees may share a terminal. We handle access provisioning for managers, and your authorized managers handle employee access.
Remote Monitoring and Management (RMM)
RMM includes operating system and software updates performed during off-hours. Workstations are continuously monitored for health and security using our management tools, allowing us to proactively address issues and maintain system availability.
Unlimited Remote Support
Includes support for access issues, password and MFA resets, and all Priority 2 or lower issues that can be handled remotely. Priority 1 issues, including any issues requiring on-site service, are covered under the terms of your plan. These typically include network hardware failures, ransomware or cyberattacks, NAS drive failures, and urgent disaster recovery needs. All plans include a level of Priority 1 support designed to cover the most common critical events.
Included On-Site Support
Generous included on-site support tailored for each plan. We aim to allocate enough available on-site support time that overages are a thing of the past, without paying for services you don't need. White Glove MSP includes unlimited on-site support. FlexSite MSP includes 2 on-site calls capped at 8 total hours per month. Soho MSP includes one on-site call up to 4 hours per month.
Overage and Additional Work Discounts
All MSP packages include a 20% discounted hourly rate for overages or additional work not covered by your agreement.
Quarterly Reviews
All MSP tiers include quarterly reviews, tailored to your service level. These reviews cover service tickets, software updates, and upcoming hardware obsolescence (within 12 months). White Glove and FlexSite clients also receive reviews of software/service provider costs, potential savings, and technology improvement opportunities.
Backup and Disaster Recovery
Backup and recovery management is included in all service tiers. These services are provided by third-party vendors and may incur additional charges. Disaster recovery actions (e.g., system restoration after hardware failure or ransomware) are handled under Priority 1 service terms, with any overages billed at the discounted rate. Authorization is required before any overages are charged.
24/7 Managed Security
Managed by a third-party MSSP vendor with additional fees. We handle installation and network configuration, and manage the service on your behalf. Due to the technical requirements, some security services are not available to Soho clients.
Technical Documentation
We maintain documentation for workstations, network equipment, services, users, and authentication where appropriate. FlexSite MSP clients receive user documentation limited to authorized managers. Soho documentation is further limited due to simpler environments. Upon service cancellation, all documentation will be transferred to you to assist with provider transitions.
Advanced Networking
Required for certain functions, advanced networking includes firewall management, network segmentation, DNS caching and filtering, routing, and VPN access. For Soho clients, remote access is provided through remote desktop software at the manager level if required.
Captive Portal
This Wi-Fi feature enables use policy acceptance, bandwidth throttling, and guest isolation. Availability depends on compatible hardware.
Business Voice Support
White Glove MSP plans support individual voice lines for each user. FlexSite plans support phone service at the location level, often with multiple extensions. Soho clients are limited to one business line/extension per location.
SaaS Management
Includes support for Microsoft 365, Google Workspace, and other line-of-business software such as CRM, ERP, and fleet management tools. Single Sign-On (SSO) via Microsoft Entra ID is generally limited to White Glove clients, but can be enabled for FlexSite clients. Soho clients receive limited SaaS support through authorized managers only, without SSO.
Direct Employee Support
White Glove MSP users can contact us directly for Priority 2 or lower issues without managerial involvement. Priority 1 requests must come from authorized managers. FlexSite and Soho authorized managers may submit tickets of any severity.