Roadmap to Success

Planning & Discovery

The pathway to headache-free IT systems begins with a solid plan, structured onboarding, a battle-tested service model, and a continuous improvement process.

Our delivery plan is not only pre-formulated and proven, but also flexible enough to accommodate a wide variety of scenarios. It’s customizable to meet your requirements without resorting to untested “one-off” solutions or a one-size-fits-all approach. While we start with a reliable baseline, our next step is thorough discovery and tailored customization. We assess your current operating environment and adapt our solutions to meet your specific goals.

Implementation & Ownership

Once discovery is complete and systems are documented, we begin implementation by obtaining access to your critical systems. Throughout the process, we ensure you retain full ownership and control of your environments.

Our first priority is securing your domain name, DNS, and productivity platforms such as Microsoft 365. From there, we manage your users and identity. Next, we take control of your on-site network infrastructure, including firewalls, switches, Wi-Fi access points, and local equipment like NVRs and NAS devices.

During this process, we clean up network cabling and organize your equipment racks or areas, ensuring everything is neat, labeled, and easy to maintain. This establishes a strong foundation to advance with all other systems.

We then obtain administrative access to your software and SaaS platforms, internet service providers, telecom providers, and any additional systems essential to your business operations.

Throughout the process, we maintain a laser focus on ensuring that any assets you don’t yet own, such as leased network equipment or software licenses provided through third-party vendors, are transferred or migrated so you have complete ownership and control.

Employee Support & Access Management

Our service includes easy access for authorized employees to request password resets or technical assistance, reducing downtime and freeing leadership from unnecessary IT tasks.

We also prioritize employee access management, tracking who has access to each system and documenting it clearly. For systems we don’t directly control, such as financial platforms, we create secure notes in your documentation to ensure you have full visibility into who has access to critical accounts. This helps you confidently manage employee onboarding and offboarding, avoiding gaps that could put your business at risk.

Ongoing Strategy & Improvement

Our commitment to continuous improvement includes quarterly check-ins on your IT environment in a virtual Chief Technology Officer (vCTO) capacity. During these check-ins, we review system performance, identify opportunities for optimization, and align your technology roadmap with your evolving business goals. This ongoing strategic support ensures your IT investments continue to drive your success over time.

Our Commitment to You

Why is this important to us? Because we have no interest in locking you into our services through leases, restrictive licenses, or burdensome contracts. We firmly believe that if we can’t deliver service that exceeds your expectations, it’s in everyone’s best interest that you can transition seamlessly, free of headaches or hidden obstacles. We stand on our own merit as a core principle. We not only make it easy to onboard with us, but also ensure that any offboarding process is seamless and painless for everyone involved.

We offer straightforward agreements that allow you to cancel our services at any time, without penalty or complicated conditions. Our goal is to earn your continued partnership through exceptional service, not by locking you into long-term commitments.